AI-Enabled Product or Service - AI Security Technique

Researchers from Zenity demonstrated how an organization’s data can be exfiltrated via prompt injections that target an AI-powered customer service agent.

The target system is a customer service agent built by Zenity in Copilot Studio. It is modeled after an agent built by McKinsey to streamline its customer service needs. The AI agent listens to a customer service email inbox where customers send their engagement requests. Upon receiving a request, the agent looks at the customer’s previous engagements, understands who the best consultant for the case is, and proceeds to send an email to the respective consultant regarding the request, including all of the relevant context the consultant will need to properly engage with the customer.

The Zenity researchers begin by performing targeting to identify an email inbox that is managed by an AI agent. Then they use prompt injections to discover details about the AI agent, such as its knowledge sources and tools. Once they understand the AI agent’s capabilities, the researchers are able to craft a prompt that retrieves private customer data from the organization’s RAG database and CRM, and exfiltrate it via the AI agent’s email tool.

Vendor Response: Microsoft quickly acknowledged and fixed the issue. The prompts used by the Zenity researchers in this exercise no longer work, however other prompts may still be effective.

Researchers at Lumia have demonstrated that it is possible to extract authentication tokens from the memory of LLM Desktop Applications. An attacker could then use those tokens to impersonate as the victim to the LLM backed, thereby gaining access to the victim’s conversations as well as the ability to interfere in future conversations. The attacker’s access would allow them the ability to directly inject prompts to change the LLM’s behavior, poison the LLM’s context to have persistent effects, manipulate the user’s conversation history to cover their tracks, and ultimately impact the confidentiality, integrity, and availability of the system. The researchers demonstrated this on Anthropic Claude, Microsoft M365 Copilot, and OpenAI ChatGPT.

Vendor Responses to Responsible Disclosure:

• Anthropic (HackerOne) - Closed as informational since local attack.
• Microsoft Security Response Center - Attack doesn’t bypass security boundaries for CVE.
• OpenAI (BugCrowd) - Closed as informational and noted that it’s up to Microsoft to patch this behavior.

Cato CTRL security researchers have identified ProKYC, a deepfake tool being sold to cybercriminals as a method to bypass Know Your Customer (KYC) verification on financial service applications such as cryptocurrency exchanges. ProKYC can create fake identity documents and generate deepfake selfie videos, two key pieces of biometric data used during KYC verification. The tool helps cybercriminals defeat facial recognition and liveness checks to create fraudulent accounts.

The procedure below describes how a bad actor could use ProKYC’s service to bypass KYC verification.

Facial biometric authentication services are commonly used by mobile applications for user onboarding, authentication, and identity verification for KYC requirements. The iProov Red Team demonstrated a face-swapped imagery injection attack that can successfully evade live facial recognition authentication models along with both passive and active liveness verification on mobile devices. By executing this kind of attack, adversaries could gain access to privileged systems of a victim or create fake personas to create fake accounts on banking or cryptocurrency apps.