LLM-Systems Can Be Untrustworthy

"A key desideratum for an LLM from a user’s perspective is ‘trustworthiness’, i.e. assurance of reliability and consistent performance, and absence of any accidental harm caused by the technology to the user.16 Providing assurance that an LLM-based system will not cause accidental harm remains a major open challenge. Harms may either occur directly due to the flawed nature of LLMs, e.g. an LLM generating toxic language or behaving inappropriately in some other ways, or may occur due to improper usage by a user, e.g. automation bias due to a user’s overreliance on LLM."